Business User learning path
A guided reading order for the Business User pages, grouped into modules that build on each other.
For the business user who finds and submits service requests through self-service.
View all tagsA guided reading order for the Business User pages, grouped into modules that build on each other.
A checklist of hands-on tasks so you can learn how to find and submit a service request through OpCon Continuum self-service.
An orientation to OpCon Continuum that explains the main pieces and points each role to where to begin.
What a connector is, the four ways connectors run, which ones need a saved connection, and the catalog of job types available today.
How to build a workflow and a service request, deploy them, and hand business users a guided form so they can trigger the automation themselves.
How Classic Self Service maps to OpCon Continuum service requests, and the steps to build and deploy one.
How a business user finds a published request in the catalog, fills in its form, and submits it without ever seeing workflows or jobs, and what happens on submit.
How to submit a service request so you can trigger an automated workflow without building it yourself.
What OpCon Continuum changes for Administrators, Builders, Operators, and business users, and which of those areas are still maturing.
What carries over from OpCon Classic and what does not, which capabilities to check against your own automation before you move, and what to have ready for the conversation with your Continuous contact.
A business-level overview of what OpCon Continuum can automate and why connectors matter for your bank or credit union.